Increase the reliability of infrastructure and databases

CitySprint is the largest same day distribution service in the UK with a turnover in 201 2 of £101 M. Growth has been rapid over the past few years, both organic and through acquisitions. The Head Office is in London, with 37 service locations and over 2,500 couriers across the UK handling 5M+ deliveries per year.

CitySprint asked Quru to increase network infrastructure reliability and support business-critical databases.

CitySprint infrastructure design

Delivering to SLAs

Service is paramount in this high volume business and if the agreed SLAs are not achieved, it can impact customer relationships and revenues. Client deliveries are matched to the couriers using a mix of human knowledge, a team of Controllers, and specialist software called Fleet Mapper. An upgrade to the software was combined with a need to increase the reliability of the infrastructure – the database was not as reliable as it should have been, which made the controllers’ jobs more difficult and had an impact on operational efficiency.

The Quru solution

Results & benefits

About Quru

Quru is a market leader in the technical development, deployment and support of Linux and open source solutions that help organisations to reduce costs and increase operational agility and capability. We have also developed multiple award-winning software solutions ranging from mobile phone apps to global enterprise systems. Quru is based in Somerset House on the banks of the Thames, right in the centre of London. More...